SKU: 19774707362

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service Server Support

Sale price$744.93 Regular price$827.70
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Description

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 4 Year - Service Server SupportHPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an enterprise grade support solution designed to maximize uptime, minimize risk, and accelerate IT outcomes across your server environments. This extended four year service combines proactive guidance, direct access to product specific technical experts, and reliable coverage for both hardware and software. Whether you run on premises infrastructure or hybrid deployments,

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention is an enterprise-grade support solution designed to maximize uptime, minimize risk, and accelerate IT outcomes across your server environments. This extended four-year service combines proactive guidance, direct access to product-specific technical experts, and reliable coverage for both hardware and software. Whether you run on-premises infrastructure or hybrid deployments, Tech Care helps your IT teams move the business forward—anticipating potential issues, streamlining incident handling, and reducing the time spent on triage and entitlement questions. With multi-channel access, fast response times, and on-site options, you gain consistent support tailored to your workload, so you can focus on strategic initiatives that drive growth.

  • Proactive, expert-backed support for HPE hardware and software: Access dedicated product specialists who understand the nuances of your workload and can guide you toward optimal configurations, best practices, and preventive actions that improve reliability and efficiency.
  • Comprehensive Defective Material Retention: A robust coverage feature that helps resolve defective components quickly, enabling faster replacements and minimizing downtime when hardware issues arise.
  • On-site and remote assistance: Flexible delivery options designed to fit your environment—on-site field service when needed, combined with remote guidance to accelerate issue resolution and keep critical systems online.
  • Fast response times: Next Business Day parts and labor service ensures timely repair or replacement, helping preserve service levels and maintain productivity across mission-critical servers.
  • Multi-channel access: Multiple channels for support—telephone, real-time chat, automated incident logging, and moderated forums—with defined response times to deliver predictable, reliable assistance.

Technical Details of [product]

  • Service duration: 4 years from activation to maximize uptime, productivity, and return on investment across your server fleet.
  • Coverage scope: Comprehensive hardware and software support within the HPE Tech Care framework for eligible servers and related components.
  • Response times: Next Business Day Parts and Labor, with clearly defined escalation and resolution timelines to minimize downtime.
  • Defective Material Retention: Retention and management of defective materials to streamline remediation and simplify inventory reconciliation.
  • On-site support: On-site visits available for complex issues that require hands-on service, complemented by remote assistance when appropriate.
  • Technical resources: Direct access to product-specific engineers and specialists with workload-relevant expertise to shorten triage and improve guidance.
  • Support channels: Access via phone, real-time chat, automated incident logging, and HPE-moderated forums with reliable response commitments.

how to install [product]

Enrolling in HPE Pointnext Tech Care Basic is a straightforward process that aligns with your procurement and asset management workflows. Begin by confirming eligibility and finalizing contract terms with your HPE account team or authorized reseller. Gather essential details for enrollment, including the server model, serial numbers, current maintenance status, location, and any existing service contracts that should be harmonized with Tech Care. Submit a service activation request through the official HPE portal or your designated support contact. Once activated, you will receive a service contract ID and access to the Tech Care portal, where you can configure preferred support channels, escalation paths, and notification preferences. For on-site coverage, coordinate with your HPE field service team to schedule the service window and prepare the device for service access. Maintain accurate asset inventories and warranty records to facilitate rapid triage and accurate parts replacement. Finally, establish ongoing governance for service performance, including response times and incident outcomes, to ensure the four-year term consistently delivers the expected value. Regular reviews with your HPE representative can help you optimize the coverage as your environment evolves.

Frequently asked questions

  • Q: What exactly does HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention cover?
  • A: It provides proactive technical support for hardware and software, access to product-specific specialists, multi-channel assistance, and comprehensive defective material retention. The coverage is designed to minimize downtime and maximize uptime over a four-year period, with Next Business Day response for parts and labor and on-site options for more complex issues.

  • Q: How does Comprehensive Defective Material Retention benefit my organization?
  • A: It ensures defective components are efficiently identified and replaced, reducing the time a critical system is offline. By retaining defective materials within the service framework, your IT team can achieve faster remediation, simplified asset management, and more predictable maintenance cycles.

  • Q: What are the available support channels and how do they work?
  • A: HPE Tech Care provides telephone support, real-time chat, automated incident logging, and moderated forums. Each channel comes with defined response times to help your team receive timely guidance, troubleshoot effectively, and escalate when necessary, ensuring consistent access to expert resources.

  • Q: What does the 4-year service duration mean for budgeting and planning?
  • A: A fixed four-year term offers predictable budgeting, steady maintenance planning, and long-term reliability for server environments. It supports capacity planning, asset lifecycle management, and forecasting for upgrades or migrations, reducing the risk of unexpected maintenance costs.

  • Q: How do I enroll and begin using Tech Care Basic?
  • A: Enrollment typically starts with your HPE account team or authorized reseller. After confirming eligibility and terms, you’ll provide device details and location, submit the activation request, and receive a contract ID. You’ll then configure support channels and escalation paths in the Tech Care portal and plan initial service visits if on-site coverage is required.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
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  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 19774707362

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4.1 ★★★★★
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Verified Purchase
EniomejMine
Waukegan, US
★★★★★ 5
Perfect for Platform Beds and Pet Owners Perfecto para camas de plataforma y dueños de mascotas
Color: 1 Gray, Size: King
"This is a great option if you have a platform bed. It looks very beautiful as a bedspread and stays perfectly smooth. It's also perfect if you have pets because it prevents accidents. It’s very useful and looks great." "Es una excelente opción si tienes una cama de plataforma. Se ve muy bonito como colcha y queda muy estiradito. Además, es perfecto si tienes mascotas porque evita accidentes. Me fue muy útil y se ve muy bien."
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 22, 2026
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Verified Purchase
Jose
West Palm Beach, US
★★★★★ 5
Impressed so far
Style: Standard Grip, Size: 25ft, Color: Chartreuse
I have a large back yard, a pool and a stationary hose reel bolted to the house that holds around 250 feet of hose (depending on the hose). During the summer especially, we use this hose a lot. The reel had 200 feet of pretty good quality, heavy duty residential hose on it. That hose lasted over 20 years but was starting to show it's age and had been repaired several times. What's more, my wife hated the stuff. Her primary complaint was how heavy it was. She really struggled to drag it around the yard or wind it back on the reel. So it was time to replace it. My criteria: brass fittings, reasonably heavy duty and durable, decent price. Her criteria, lighter! So I searched the reviews and looked at damn near everything amazon sells and picked this stuff. I ended up buying two 50 foot hoses and one 100 foot hose. So, here's what I think. The hose ends are heavy duty brass and well crimped. The little bits of plastic sleeve on each end are just branding and don't provide any other useful purpose. This isn't a criticism, just an observation. I cut them off. As others have mentioned, the female fittings are crimped a little tight. This makes it somewhat difficult to tighten them without twisting the hose. I put a little white lithium grease on mine and held the things in my hand - twisting back and forth until they lubed up and loosened up. No harm, no foul, I'd rather a little tight than loose. Once that was done, I connected all the sections and stretched the whole thing out in the yard. I connected one end to the faucet (hose reel), slapped a nozzle on the other end and turned on the water. It was a warm summer day, I let the hose fill with water and then went down the entire 200 foot length untwisting and straightening it all out. Then I left it bake in the sun for a couple hours under pressure. After that I turned off the water, and started inspecting the hose. I have about 80lbs of water pressure, left under pressure and cooking in the sun, the hose definitely swelled a little diameter wise, but no bulges or anything untoward. Connections all looked good, no leaks or malfunctions. So, I turned off the water and took off the nozzle and started winding it up on the reel. Now right away I could tell that this stuff was more pliable and significantly lighter then the hose it replaced. I carefully spooled it up on the reel and threaded a brass shutoff and brass quick connector on the end. That was the middle of June, 2023. It's now December 2023. The verdict. I like the stuff, and more importantly, so does my wife. From my perspective, I like the color, it's easy to see and find in the grass, I don't trip over it or worry about not seeing it before I run over it while cutting the grass (you can laugh, but that accounted for one of the previous "repairs" I mentioned earlier). Now, when you pull hose off a reel, it tends to come off pretty straight, which automatically alleviates a bunch of twisting and kinking issues. Still, as you drag this stuff around the yard it keeps its shape pretty well and doesn't twist up or kink. It's flexible and yet "stiff" enough to drag around corners without issue. The hose itself has definitely faded a little colorwise, the end that gets the most use is less orange then the hose that spends most of its time wrapped on the reel, but not unduly so. After a summer of use, I'd have to say it's held up well, without any signs of terminal wear and tear. What does my wife think? She loves the stuff. It's much easier for her to use and wind back up. She really is the primary user, she does 90% of the pool "stuff", plant tending, gardening and watering. If she likes it, I'm good. So, we'll see, in a couple more years, if this hose doesn't hold up, I'll come back and let you know. For now I'd have to say, if you need a new hose, try this stuff.
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Reviewed in the United States on October 12, 2024
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Verified Purchase
Chelle
Alexandria, US
★★★★★ 5
Great hose!
Style: Standard Grip, Size: 100ft, Color: Chartreuse
5 stars without hesitation. This Flexzilla Garden Hose 5/8 in. x 100 ft. is legitimately one of the best hoses I’ve used. It’s actually flexible like advertised, doesn’t fight you every time you move it around, and it feels way more durable than the cheap stiff hoses from big box stores. I honestly don’t understand a lot of the complaints, mine has held up great, doesn’t kink nearly as bad as others I’ve owned, and is super easy to coil up. Solid hose.
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Reviewed in the United States on May 10, 2026
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Verified Purchase
james e. warner
Carnegie, US
★★★★★ 5
If you want to buy your last hose then flexzilla is your hose.
Style: Standard Grip, Size: 50ft, Color: Chartreuse
O.K. if you are reading my review I can honestly say that I don't think anyone knows what they are buying with this hose like I do as Amazon has the record of when I bought 100 feet of this hose. Long Long Long term user=purchased in 2017. I used this hose today and it looks-feels-works like it did the day I hooked it up on my reel. So flexible you can use it for a tourniquet if required. Hot-cold it don't matter this hose is the best. I am 70 yrs. old and it is the best hose I ever used in my life. Buy this hose once and then be done. Never kinks and not to heavy when moving around. Buy some and get on with whatever work you need to wash and then roll it up and forget about it.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 22, 2026
T
Verified Purchase
Twylla J. Cameron
Carnegie, US
★★★★★ 4
Hose kinks.
Style: Standard Grip, Size: 100ft, Color: Chartreuse
I bought this hose 2 months ago and really like how light it is and easy to pull around the yard. However, I am having a problem with it kinking all of the time. It is really frustrating to have to go back and straighten it out when I am watering.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 19, 2026

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