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USA
- USA
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- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 14 - Jul 19
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Description
HPE Foundation Care - Extended Service - 4 Year - Service Edu/r6200m 48g SvcEnhance the performance and reliability of your IT infrastructure with the HPE Foundation Care Extended Service. This 4 Year service plan is designed to provide comprehensive hardware and software support, ensuring your systems remain operational and efficient. Comprehensive Support: HPE Foundation Care Service includes remote diagnosis and support, as well as on site hardware repair to promptly resolve any issues, minimizing downtime and maintaining
Enhance the performance and reliability of your IT infrastructure with the HPE Foundation Care - Extended Service. This 4-Year service plan is designed to provide comprehensive hardware and software support, ensuring your systems remain operational and efficient.
- Comprehensive Support: HPE Foundation Care Service includes remote diagnosis and support, as well as on-site hardware repair to promptly resolve any issues, minimizing downtime and maintaining productivity.
- Basic Software Support: This service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, providing a holistic approach to your IT needs.
- Remote Technical Assistance: Get immediate access to HPE's technical resources for remote support on software products, helping you stay updated and secure with the latest patches and updates.
- Next Business Day Service: Enjoy peace of mind with a Next Business Day response time for parts and labor, ensuring that your systems are back up and running as quickly as possible.
- Extended 4-Year Coverage: Protect your investments with a 4-Year service duration, offering maximum productivity and timely results throughout your IT lifecycle.
Technical Details of Product
- Service Type: Extended Service
- Duration: 4 Years
- Included Services: Remote diagnostics, on-site hardware repair, software updates, and patches
- Response Time: Next Business Day for parts and labor
- Coverage: HPE hardware products and selected third-party software
How to Install
To implement HPE Foundation Care - Extended Service, simply follow these steps:
- Contact your HPE representative to purchase the service plan.
- Upon confirmation, provide HPE with your hardware and software specifications.
- HPE will coordinate with your IT team to set up the service coverage.
- Ensure that your systems are registered with HPE to take full advantage of the support services.
- Keep your contact information updated with HPE for seamless communication and support.
Frequently Asked Questions
-
What products are eligible for HPE Foundation Care?
Eligible HPE hardware products and selected third-party software are covered under this service. Contact HPE for detailed eligibility. -
What kind of support does the service provide?
The service offers remote technical support, on-site hardware repair, software updates, and access to patches for supported products. -
How quickly will I receive support?
The service guarantees a Next Business Day response time for parts and labor, ensuring minimal disruption to your operations. -
Can I upgrade my service plan?
Yes, you can discuss options for upgrading your service with your HPE representative based on your business needs. -
How do I request service?
Simply contact HPE support through your designated communication channel, and they will assist you with your service request.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 1227 reviews
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Product Reviews
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026
★★★★★ 4
Fast and easy but I dont trust the process to be fully automated.
The process was very smooth and fairly quick. The only challenge I had was that the CLAIM status showed complete but I had to manually go look up the status. There was no email or notification it was closed. After manually checking the status, I called customer support and they said since I called in, they would process the payout. I wonder if I didnt call in if they would have processed it? Also, the phone rep said they would issue me a amazon egift card but then the next day I received a email saying they mailed out the payout. Very poor communication but so far the process was easy and fast.
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Reviewed in the United States on April 1, 2026
★★★★★ 5
Simple and not Drama claim process.
’ve had Asurion coverage for a couple of years and never needed to use it until recently, when my pool salt cell (less than two years old) stopped working. I had purchased it with an Asurion protection plan, so I contacted them to start a claim.
The process was simple and straightforward to follow. In the end, they honored the plan and covered the cost of my salt cell based on the value when I originally bought it. They issued me a gift card that I could use on Amazon for that amount.
While prices have gone up and a new cell now costs about $200 more, it was still definitely worth having the coverage. Overall, I’m satisfied with how the claim was handled.
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Reviewed in the United States on June 8, 2026
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
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Reviewed in the United States on May 13, 2026