Veritas Extended Appliance Support Service 1 Year Suppt Initial 12Mo 120Tb

Designed for enterprise environments that rely on Veritas Appliances, the Veritas Extended Appliance Support Service provides a reliable, one-year umbrella of protection beyond standard warranty. When you activate this service, you gain access to dedicated technical experts, rapid issue resolution, and a tailored support experience for appliances operating in a Supported Configuration. This 12-month coverage helps you maintain peak uptime, meet service-level expectations, and safeguard your critical workloads with proactive maintenance, on-site assistance when necessary, and timely parts delivery. By pairing your appliance with a valid support agreement and the right configuration, you can minimize downtime, extend hardware life, and keep your recovery and backup operations running smoothly.

• Reliable Technical Support: Benefit from seasoned Veritas engineers who diagnose and resolve software and hardware anomalies quickly and efficiently. Our team follows structured escalation paths, offers proactive guidance, and works in collaboration with your IT staff to prevent recurring issues, ensuring your critical operations stay online and productive.
• 1-Year Service Duration: Enjoy a full year of comprehensive coverage that aligns with budgeting cycles and maintenance windows. This extended period provides steady access to expert assistance, reducing the risk of extended outages and giving you ample time to plan, test, and implement resolutions without interruption. Renewals are available to preserve continuous protection.
• On-Site Support Available: On-site visits are provided when Veritas determines it is necessary, accelerating problem resolution for complex or environment-specific issues. This approach minimizes remote-only troubleshooting, helps reduce downtime, and ensures that hardware, connectivity, and configuration nuances are addressed in person when required.
• Applicable Parts Delivery: When a parts replacement is required, Veritas coordinates the timely delivery of the applicable components to your site. This service reduces downtime and ensures that repairs are performed with genuine, compatible components, preserving the integrity and performance of your Veritas Appliance.
• Excludes NetBackup Flex Scale: The Extended Appliance Support is specifically designed for Veritas Appliances in a Supported Configuration and does not apply to NetBackup Flex Scale. This exclusion ensures that the service you receive is tailored to your appliance family and its supported configurations, without cross-over to unrelated product lines.

Technical Details of Veritas Extended Appliance Support Service

• Duration: 1 Year
• Support Type: Extended Service
• Applicable Products: Veritas Appliances (excludes NetBackup Flex Scale)
• Service Agreement: Valid Support Agreement required
• Configuration: Supported Configuration necessary for service eligibility

How to install Veritas Extended Appliance Support

• Step 1: Ensure that you have a valid Support Agreement in place for both your Appliance and Software.
• Step 2: Verify that your Appliance is configured in a Supported Configuration.
• Step 3: Contact Veritas support to activate your Extended Appliance Support service.
• Step 4: Upon activation, you will receive confirmation and details about your service coverage.
• Step 5: In case of any technical issues, reach out to the support team to initiate assistance.

Frequently asked questions

• 1. What is included in the Veritas Extended Appliance Support? The service includes reliable technical support, on-site assistance if deemed necessary, parts delivery, and a full year of service coverage.
• 2. Is the service applicable to all Veritas appliances? The Extended Appliance Support applies to most Veritas Appliances; however, it does not cover NetBackup Flex Scale.
• 3. How do I know if my Appliance is in a Supported Configuration? You can verify your Appliance's configuration by consulting the documentation provided by Veritas or contacting support for clarification.
• 4. Can I renew my Extended Appliance Support after the year is up? Yes, you can renew your Extended Appliance Support before the expiration date to ensure continuous coverage.