SKU: 64354244222

AudioCodes Customer Technical Support (ACTS) - 1 Year - Service

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Description

AudioCodes Customer Technical Support (ACTS) - 1 Year - ServiceUnlock uninterrupted performance for your AudioCodes deployments with AudioCodes Customer Technical Support (ACTS) for a full year. This comprehensive service is designed for organizations relying on AudioCodes products to power collaboration, contact centers, security gateways, and unified communications. ACTS delivers flexible remote support options, access to a globally distributed team of highly technical engineers, and a streamlined path to issue

Unlock uninterrupted performance for your AudioCodes deployments with AudioCodes Customer Technical Support (ACTS) for a full year. This comprehensive service is designed for organizations relying on AudioCodes products to power collaboration, contact centers, security gateways, and unified communications. ACTS delivers flexible remote support options, access to a globally distributed team of highly technical engineers, and a streamlined path to issue resolution. Whether you are safeguarding a 24/7 contact center, optimizing a hybrid UC environment, or ensuring secure gateway operations across multiple sites, ACTS provides the expert resources, proven processes, and dependable coverage you need to minimize downtime and maximize system availability.

  • Flexible coverage with 24x7 or 9x5 remote support: Choose the support hours that fit your business criticality and time zones. ACTS is designed to provide rapid assistance when you need it, helping to reduce mean time to repair (MTTR) and keep your AudioCodes deployments operating at peak performance.
  • Global Support team with local presence: Benefit from AudioCodes’ worldwide network of seasoned engineers who understand regional requirements, regulatory considerations, and customer workflows. A local touch combined with global expertise accelerates response times and improves issue resolution for multinational environments.
  • Highly technical expertise and proven escalation paths: ACTS gives you access to senior engineers who specialize in AudioCodes technologies. Whether the problem is network integration, firmware compatibility, or complex configuration scenarios, you gain a clear escalation path and confidence that complex issues will be handled by the right experts.
  • Dedicated resources for AudioCodes products: The service is tailored to AudioCodes solutions, aligning with your deployment lifecycle. From initial onboarding and optimization to ongoing care, ACTS focuses on your product family to deliver consistent support quality and knowledge retention within your organization.
  • Transparent administration and value across the year: ACTS provides a straightforward, scalable model that simplifies procurement, onboarding, and ongoing management. Clear terms, predictable costs, and a one-year horizon help you plan and budget for dependable technical support as part of your IT strategy.

Technical Details of ACTS

  • Service duration: 1 year from activation, designed to align with common procurement cycles and to ensure continuous coverage without gaps.
  • Support options: 24x7 or 9x5 remote support, enabling you to tailor coverage to business impact and regional needs.
  • Delivery model: Remote assistance from AudioCodes Global Support team, leveraging certified engineers with deep product knowledge.
  • Global coverage: Local presence around the world to facilitate timely responses and context-aware support across regions.
  • Access and escalation: Direct access to technical resources and defined escalation channels to accelerate resolution of complex issues.

How to Activate ACTS

  • Acquire ACTS for your AudioCodes deployment and complete the activation in your organization’s AudioCodes account.
  • Specify the desired support hours (24x7 or 9x5) and confirm the scope of covered AudioCodes products to tailor the service to your environment.
  • Assign ACTS to your organization and establish the primary points of contact, including the technical liaison or customer success manager designated for your account.
  • Complete onboarding with your assigned ACTS team, including review of existing deployments, critical systems, and any active incident history to inform proactive monitoring and rapid escalation paths.
  • Begin remote support immediately, using the defined channels to log incidents, share diagnostic data, and receive timely guidance and resolutions from AudioCodes engineers.

Frequently asked questions

  • Q: What does AudioCodes ACTS include?
    A: ACTS provides one-year access to AudioCodes’ Customer Technical Support with flexible remote coverage (24x7 or 9x5) and a globally distributed team of highly technical engineers to assist with AudioCodes products.
  • Q: Which products are covered?
    A: ACTS is designed for AudioCodes products and the deployments that rely on them. Exact product coverage is defined at activation and aligned with your license and account.
  • Q: How do I contact ACTS when I need help?
    A: Support channels and escalation paths are defined during activation and managed through your AudioCodes account. This typically includes remote support channels designed for quick incident logging and collaboration with engineers.
  • Q: Can ACTS be added to an existing AudioCodes deployment?
    A: Yes. ACTS is offered as a year-long service that can be integrated with existing AudioCodes installations to provide ongoing technical support and escalation as needed.
  • Q: Is there a minimum contract length or renewal option?
    A: ACTS is a 1-year service. Renewal options are available to extend coverage beyond the initial term according to your organization’s procurement and support strategy.
  • Q: What kind of response times can I expect?
    A: Response times are tied to the selected support hours (24x7 or 9x5) and the severity level of the incident, with escalation to senior engineers as required to resolve complex issues efficiently.
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SKU: 64354244222

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4.8 ★★★★★
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The Irregular Reader
Fort Morgan, US
★★★★★ 3
are looking to settle in to the nice, quiet
Format: Paperback
Welcome to Littleton Cotterell,a small village in Glouchestershire. The year is 1908, and Lady Emily Hardcastle and her intrepid maid, Florence Armstrong, are looking to settle in to the nice, quiet, retired life after several years spent adventuring around the world. Naturally, such plans are always disrupted. In this case, the two women discover a dead body hanging from a tree while out on a morning walk. The death is meant to appear as a suicide, but certain inconsistencies seen to point more towards murder. With the local constabulary over their heads, Lady Hardcastle and Flo must draw on their previous experiences to solve the murder before anyone else gets hurt. The mystery goes off in fairly expected fashion, with the eccentric and kindly Lady Hardcastle relying on her witty and resourceful maid. There are suspicious characters and red herrings aplenty. And, naturally, the initial mystery gets wrapped up in several others in the course of the book. I will say this for A Quiet Life in the Country: it does not take itself too seriously. The usual tropes of the cozy mystery are addressed with a wink and a nudge (such as one character explaining to Lady Hardcastle that the tiny, 30 person village she just moved to is actually the murder capital of the country). I appreciate the effort made to acknowledge all the commonly used bits that go into a cozy murder mystery, and it certainly helped to dispel a feeling of deja vu. In all, if you’re looking for a nice, quick mystery with not one but two strong female leads, you could do far worse than to join Flo and Lady Hardcastle on their adventures. A free copy of this book was provided via Goodreads Givaways in exchange for an honest review. A Quiet Life in the Country is currently available for purchase (and, at the time of this writing, free via Kindle Unlimited).
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Reviewed in the United States on November 23, 2016
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Auntie Reader
Natrona Heights, US
★★★★★ 5
Pay no attention to Amazon's forced "one word" reviews. Read this review instead!
Format: Kindle
When led to this page for my review I found a series of leading questions which I found quite offensive. Don't put words in my mouth Amazon. I'm quite capable of giving my own ideas and views! For instance instead of the above four one word clap trap, I give you my review: "Full of surprises" indeed! That being said, I absolutely adored "A Quiet Life In The Country". I take full advantage to read for free lots of book through Prime, but most of it is schlock. This is the gold piece found buried deep, and worth the search. It's fun and frothy reading at the level of P. G. Wodehouse and Georgette Heyer. I echo a hearty Amen! to those who found Flo and Lady Hardcastle the most diverting sleuthing duo to come along in ages. I want much much more! Well researched too, as I learned who in the upper crust sails (as in Ladyship) and an assortment of early 20th century sports figures like W. G. Grace and Jack Hobbs, and after googling pictures of same, got quite a giggle out of Grace being portrayed as Oscar Wilde. This is actually my second read of this series, and it is even better than I remembered. In the second one you get even more behind the scenes with Lady H and Flo and it is a wild ride. These are first class offerings and I'm actually buying them all and can't wait until the newest comes out next June (2017)!
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Reviewed in the United States on January 3, 2017
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pollymom
Fort Morgan, US
★★★★★ 4
Well written. Funny...out loud gafawing funny. Fun. Well crafted plot. Wonderful characters.
Format: Kindle
What a lovely surprise! A well written, well plotted. Funny. Fun. Mystery with two fresh and fine friends...Lady Hardcastle and Flo Armstrong , her erstwhile Lady's maid, Servant, Strong Right Hand Woman and friend...and...Inspector Sunderland, who finds the two so innovative and essential to the investigation of Two Murders and Some serious thefts that he is determined, and says so, that whenever they can he desires them to assist in future! I so enjoyed this first book in the series I invested in the next four...so far!...in the series. What fun...the women and now the Detective Inspector, as well, have such comical and engaging exchanges one finds herself (me) laughing so heartily she needs to pause and wipe her eyes repeatedly as she reads the story! Would highly recommend this series to anyone who loves a good, well plotted mystery and a giddy, heartfelt laugh...well, series of laughs, at the same time. Dialogue is often funny...though murder and mayhem are not!...and this is a careful blend of both....just sayin'. What a wonderful edition to a huge genre of cozy and some not so cozy mystery books. I recommend this series.
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Reviewed in the United States on June 7, 2024
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Kat
Boise, US
★★★★★ 5
a quiet life???
This is a short story collection like Sir Arthur Conan Doyle and Agatha Christie have for Holmes and Poirot/Marple. The characters remind me of the Phryne Fisher books. There are four stories in Book 1 A Quiet Life in the Country Lady Emily Hartcastle and her maid Miss Florence Armstrong are enjoying some time in the country in the small town of Littleton Cotterell when they come across a dead body. They find out that it is Frank Pickering, a local man and it is thought that he committed suicide. But investigating, it seems that he has been murdered. Who did it and why? The Circus comes to town Lady Hartcastle meets an old friend George who is the manager who for a circus that has come to town. The next day, the juggler Hubert 'Huey' Parving is found dead mawled in a cage and then others began to die. Who is behind this? The Case of the Missing Case Lady Hartcastle and Flo go to the engagement party of young Clarissa Farley-Strouds. The next day, Nelson Holloway, the trumpet player with that night's entertainment - Roland Richman's Ragtime Revue. Who killed him? As they investigate, the clues lead them to possible cursed stolen jewel. The Half-Death of Gunther Ehrlichmann Florence recounts her life before and after meeting Lady and Lord Hartcastle as she and Lady Hartcastle along with Lady Hartcastle's brother hunt down a killer. Each story is tied into the other, but exciting! Must read!
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Reviewed in the United States on May 20, 2016
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Cynthia D. Vosler
Alexandria, US
★★★★★ 5
Great read!
Format: Kindle
Absolutely enjoyable read. Great characters, can't wait for their next adventure! If you like enjoyable fast reads a good mystery and some delightful laughs this series is for you!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 12, 2026

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