Extreme Networks ExtremeWorks PremierPLUS - Extended Service - 1 Year / 4 Incident - Service

The Extreme Networks ExtremeWorks PremierPLUS - Extended Service - 1 Year / 4 Incident - Service is an essential solution for businesses that require dependable and comprehensive network support. This service is specifically designed to provide proactive support, ensuring that your Extreme Networks products function efficiently and effectively. With a unique combination of continuous monitoring, immediate hardware replacement, and dedicated account management, this service is tailored to enhance your operational performance and foster a strong relationship with your network infrastructure.

• Proactive Network Monitoring: Enjoy the peace of mind that comes with 24/7 remote network monitoring. This service identifies potential issues before they escalate, ensuring your network remains optimal and reliable.
• 24/7 Network Operations Center Support: Gain round-the-clock access to Extreme Networks' Network Operations Center (NOC), allowing you to report problems, ask questions, and receive expert assistance any time of the day, all year long.
• Advanced Hardware Replacement: With the Next Business Day - Advance Hardware Replacement service, you can minimize downtime with timely delivery of replacement parts, enhancing your operational efficiency and reducing disruptions.
• Managed Services Gateway Access: Utilize the intuitive Extreme Networks Managed Services Gateway for real-time insights into your network's health, performance, and security. This platform offers saved configurations and standardized reports for comprehensive network oversight.
• Dedicated Account Management: Every customer is assigned a dedicated managed services account manager, ensuring personalized support and scheduled review sessions to discuss network performance and potential improvements.

Technical Details of Product

• Service Duration: 1 Year / 4 Incident support
• Support Method: 24x7 telephone and web access
• Incident Response: Proactive incident and problem management
• Software Updates: Operational software updates and upgrades included
• Parts Replacement: Advanced parts replacement for covered products

How to Install

Installing the Extreme Networks ExtremeWorks PremierPLUS service is simple and straightforward:

1. Purchase the service package and receive your account details.
2. Access the Extreme Networks Managed Services Gateway using the provided credentials.
3. Complete any necessary configurations based on your network requirements.
4. Contact your designated account manager to schedule your initial review session.
5. Start utilizing the 24/7 support and monitoring services immediately.

Frequently Asked Questions

• What is included in the PremierPLUS support service? The PremierPLUS service includes 24/7 NOC support, proactive network monitoring, advanced hardware replacement, operational software updates, and access to the Managed Services Gateway.
• How quickly can I expect parts replacement? With the Next Business Day - Advance Hardware Replacement service, you can expect timely delivery of replacement parts, ensuring minimal disruption to your operations.
• Is the service available year-round? Yes, the Extreme Networks ExtremeWorks PremierPLUS service is available 24 hours a day, 365 days a year.
• Can I contact support for non-technical inquiries? Yes, you can contact the support team for both technical and product-related inquiries.
• What happens if I exceed the 4 incidents included in the service? Additional incidents can typically be addressed through tailored support packages, and your account manager can provide options suited to your needs.