SKU: 98554178612

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service Ml350 Gen10 Svc

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Description

HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service Ml350 Gen10 SvcProtect your HPE ML350 Gen10 server with a premium, predictable support plan designed to minimize downtime and maximize uptime. The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention offers a three year, on site service contract that combines proactive maintenance with fast response times, ensuring your enterprise grade hardware remains reliable and efficient. With 9 x 5 coverage and Next Business Day parts and labor, this

Protect your HPE ML350 Gen10 server with a premium, predictable support plan designed to minimize downtime and maximize uptime. The HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention offers a three-year, on-site service contract that combines proactive maintenance with fast response times, ensuring your enterprise-grade hardware remains reliable and efficient. With 9 x 5 coverage and Next Business Day parts and labor, this extended service delivers a streamlined, cost-effective path to stable performance, higher productivity, and a lower total cost of ownership.

  • Industry-leading response time and coverage: Enjoy 9 x 5 on-site support with Next Business Day parts and labor, reducing downtime and keeping critical workloads online. The service is designed to deliver fast, dependable on-site assistance within the specified geographic window (distance from customer site – 100 miles) so you can plan with confidence.
  • Three-year extended coverage: This plan extends your maintenance window for the ML350 Gen10 server, delivering long-term reliability and predictability. A multi-year commitment means fewer renewal surprises and a consistent service experience across the entire period.
  • Comprehensive Defective Material Retention (DMR): The inclusion of Comprehensive Defective Material Retention ensures that defective components are handled under the service agreement. This feature can simplify returns and exchanges, enabling a smoother repair process and faster restoration of full system capabilities.
  • Parts & Labor included: The service covers replacement parts and labor, minimizing the out-of-pocket costs associated with hardware issues. By including both parts and skilled engineering, you can expect end-to-end resolution of problems without unexpected fees.
  • Predictable total cost of ownership: With a fixed, three-year on-site service plan, budgeting becomes straightforward. The combination of on-site support, rapid response, and included parts and labor reduces the financial unpredictability that often accompanies enterprise hardware maintenance.

Technical Details of HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention – Extended Service – 3 Year – Service Ml350 Gen10 Svc

  • Service type: HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention – Extended Service for HPE ProLiant ML350 Gen10 servers.
  • Duration: 3 years of service coverage from the start date, designed to maximize dependability and ensure accurate results over the lifecycle of the ML350 Gen10.
  • Coverage window: 9 x 5 business hours with Next Business Day on-site response for parts and labor, ensuring rapid remediation of hardware issues.
  • On-site support: On-site maintenance and service delivery to limit downtime and improve overall system usability and efficiency, minimizing disruption to critical workloads.
  • Geographic coverage: Service distance coverage up to 100 miles from the customer site, aligning with typical enterprise footprints and enabling timely dispatch of technicians.
  • Inclusion of defective material retention: Comprehensive Defective Material Retention is included, simplifying the handling of failed components and facilitating streamlined replacements within the service framework.
  • Core benefits: Predictable budgeting, reduced downtime, faster issue resolution, and a streamlined path to maintaining peak performance of the ML350 Gen10 platform.

How to install HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention

  • Activate the service: Contact your HPE reseller or HP/HPE support channel to activate HPE Pointnext Tech Care Basic for your ML350 Gen10 server. Provide the server’s service tag or SKU and confirm coverage details for your site.
  • Verify eligibility and coverage: Confirm that the ML350 Gen10 is covered under the 3-year Tech Care Basic plan and that your site qualifies for 9 x 5 on-site support with Next Business Day response within 100 miles of distance from the data center.
  • Prepare site and equipment: Ensure safe access to the server rack, confirm power availability, and provide any required site credentials or access instructions to the technician’s arrival point.
  • Schedule the activation: Coordinate a convenient on-site window for the service to commence. Validate the service address, contact person, and preferred contact channels to enable seamless dispatch and updates.
  • Maintain documentation: Keep the service contract, asset tags, and warranty details handy for future service calls. Document any observed performance issues to help technicians diagnose and resolve problems quickly.

Frequently asked questions

  • Q: What does HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention include?
  • A: It includes 9 x 5 on-site support with Next Business Day parts and labor, a 3-year service term, comprehensive defective material retention, and full coverage of replacement parts and labor to resolve hardware issues on the HPE ML350 Gen10 server.
  • Q: How fast is the service response?
  • A: The plan provides Next Business Day parts and labor response, with on-site support during standard 9 x 5 business hours, designed to minimize downtime for critical workloads.
  • Q: Does this service cover all components of the ML350 Gen10?
  • A: The coverage includes parts and labor for hardware issues under the terms of the Tech Care Basic plan and the Defective Material Retention provision. Always verify coverage scope for specific components with your reseller or support representative.
  • Q: What is the geographic coverage for on-site support?
  • A: On-site service is available within 100 miles of the customer site, aligning with standard enterprise support footprints to ensure timely technician dispatch.
  • Q: How does the Defective Material Retention work?
  • A: Comprehensive Defective Material Retention ensures defective components are managed under the service agreement, simplifying exchanges and facilitating a smoother repair process.
Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 98554178612

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4.1 ★★★★★
Based on 15 reviews
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Verified Purchase
Laura Holm
Fort Morgan, US
★★★★★ 4
Decent shelf but could be improved upon
Color: White, Size: 31.5"L x 8"D, Set of 2
Not bad but could be a little more sturdy. We used longer and a little larger screws to try to make it better and that did help but it still has a little wobble in it. It will serve the purpose for me in my bathroom. They look nice except it would be nice if they would include some of those little covers to go over the screws in the bottom of the shelf so you wouldn’t see them. They really show up on the white shelves.
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Reviewed in the United States on May 16, 2026
D
Verified Purchase
Dee
Whiting, US
★★★★★ 5
Clean looking and sturdy
Color: Black, Size: 31.5"L x 8"D, Set of 2, Color: Black, Size: 31.5"L x 8"D, Set of 2
Ordered these to display my mugs. The shelves were easy to install, they are sturdy, easy to care for, and look great.
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Reviewed in the United States on May 12, 2026
J
Verified Purchase
Joe & Laura
Dallas, US
★★★★★ 3
Really Nice Shelves BUT....
Color: Rustic Brown, Size: 36"L x 8"D, Set of 2, Color: Rustic Brown, Size: 36"L x 8"D, Set of 2
I do like these shelves, they look great for cheaper low end particle board made to look like wood. However I took off stars because they made installation unnecessarily hard. I'll explain.... If you look in my picture the mounting bracket has plenty of options/slots to use. AND in the instructions they clearly show you how to find studs to properly mount the brackets. Meaning the manufacturer know stud distance. They even show in the instructions that studs are clesrly 16" apart! Now get this, the mounting brackets are plenty long enough (roughly 22" without measuring) to mount on two studs 16" apart so the shelves are mounted in wood which is stronger and superior mounting instead of drywall. HOWEVER, THE SLOTTED HOLES ON THE MOUNTING BRACKET ARE NOT 16" APART. None of them. There's tons of slotted holes to use on the bracket and zero of them are 16" apart. Now if I want to mount screws jn 2 studs I have to drill in the mounting bracket to make a new hole. Taking up extra time, messing with the integrity of the mounting steel. I don't understand. It's almost like they did this on purpose. What should have been a 10-15 minute install turned into getting proper drill bits, drilling metal, and taking 45-50 minutes to do it properly. It just put a sour taste in my mouth and that is my reasoning for the 3 of 5 starts. I would make it 3.5 stars if it was an option. Otherwise the shelves look pretty decent for low end shelving. I recommend them only if you're handy with a drill and tape measure. If you can handle drilling the mount bracket to go into a stud, go ahead and grab these.
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Reviewed in the United States on December 4, 2025
K
Verified Purchase
Kindle Customer
Natrona Heights, US
★★★★★ 5
Lengthy Shelves
Color: Black, Size: 72"L x 8"D, Set of 2, Color: Black, Size: 72"L x 8"D, Set of 2
I love these shelves! I specifically wanted shelves that were very long and that would, when put together, span the length of my room. These fit the bill! Quality: I was very worried about finding something that would hold up a good amount of weight, knowing I wanted to books on these shelves above my head! And I also wanted something with a nice texture that would be easily whipped down for dust. Both these points were covered. I have hade these shelves for several months now and they have successfully held ip a decent bit of weight, is a true black cooler with wood grain detail, and has not faded in color with dusted and whipped down to be cleaned. These are great quality and with the price!
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Reviewed in the United States on April 11, 2026
T
Verified Purchase
Terri Ashlock
Louisville, US
★★★★★ 5
Beautiful!
Color: Rustic Brown, Size: 72"L x 8"D, Set of 2, Color: Rustic Brown, Size: 72"L x 8"D, Set of 2
Very sturdy and a great addition to my daughters living room!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 26, 2026

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